Frequently asked questions

Once your order is placed, processing takes between <strong>1 and 2 business days</strong>. Estimated delivery time is <strong>5 to 8 business days</strong>.<br><br>If this time has passed and you still haven't received your order, contact us and we'll help you right away.

You'll automatically receive an <strong>email with your tracking number</strong> once your order ships.

• Also check your spam or junk mail folder.
• Keep in mind the tracking link can take a few hours to activate.

You can track your order using the tracking number we send you by email. Enter it directly on the carrier's website to see the current status of your shipment.

Yes, shipping is <strong>completely free on every order</strong>, with no minimum purchase or conditions. We ship to mainland Spain and continental Portugal.

We want you to be 100% satisfied. If you're not, you have <strong>30 days from delivery</strong> to request a return with no explanation needed. We'll refund the full amount with no questions asked.<br><br>Write to us at contacto@miafres.com and we'll guide you through the process.

We're really sorry. Write to us at contacto@miafres.com with a photo of the product and packaging and we'll sort it out right away. Your satisfaction is our priority.

Yes. At miafres you'll find products designed for both dogs and cats, of any breed and size. Each product description indicates which type of pet it's recommended for.

Absolutely. We carefully select every product, prioritizing safe, non-toxic materials suitable for use with pets. If you have questions about a specific product, feel free to ask us.