Frequently asked questions
Frequently Asked Questions
We're glad you're here!
We've gathered the most common questions to help you quickly and easily. If you can't find what you're looking for, you can contact us at the bottom of the page.
📦 Where is my order?
Once your order is placed, processing typically takes between 1 and 2 business days.
Delivery time is approximately 1 to 8 business days.
If this period has passed and you still haven't received your order, please contact us and we will help you immediately.
🔎 Where can I find my tracking code?
You will automatically receive an email with your tracking number when your order is shipped.
👉 Also check your spam or junk mail folder.
👉 Please note that the tracking link may take a few hours to activate.
🚚 How can I track my order?
You can track your order using the tracking number we sent you by email. Enter it directly on the carrier's website to see the updated status of your shipment.
🔄 I'm not satisfied with my order
We want you to be 100% satisfied.
If you are not, you can consult our Exchanges and Returns page, where you will find all the steps to easily make a return.
💬 Need more help?
If you haven't found the answer you're looking for, we're here to help.
📩 Email: malosera.shop@hotmail.com